Kay Jewelers in Akron, OH Closed now

Reviews about Kay Jewelers

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  July 13, 2020, by David Widoe
  Unless you like being lied to and over-charged - GO SOMEWHERE ELSE. I paid nearly $10,000 for an engagement ring and I strongly advise anyone reading this to NOT MAKE THE SAME MISTAKE I DID. While the manager was very pleasant to deal with (but no longer works at this location), the time-line was consistently "changed" for a laundry list of "reasons" - most of which were blatant lies (example: originally, the delay for the engagement ring was blamed on a shipping delay cause by a snow store - I called a friend who is the head of UPS's international shipping-since the ring was being shipped from China to the USA via UPS -and he confirmed that no flight delays or cancellations affected ANY of UPS's shipping times for that particular snow storm). When I confronted the manager with this information he quickly changed the reason for the delay (now it was the result of a "casting error"). In the end I ended making 4 trips to and from the store to pick up the ring - and every time I left without the ring I had paid nearly $10,000 for. When I called customer service about this, I ended up sitting on hold for 1 hour and 15 minutes! When I did actually get the ring, on the very first "inspection" (which is required every 6 months in order to keep the warranty valid), the stones were lose in their setting. So the ring was taken away for 3 WEEK while they fixed the poor quality of the setting that allowed the diamonds to shift in less than 6 months. Product quality was incredibly poor as was customer service. I will never patronize a Kay Jewelers EVER again.